Shipping policy
Shipping Policy
Effective Date: May 24, 2026 Last Updated: May 24, 2026
1. Overview
At Fashmag, we are committed to delivering your orders safely and on time. Please read our shipping policy carefully to understand how we process and deliver your orders.
Contact Us:
- 📧 support@fashmag.shop
- 📞 +1 448-203-1422
- 🌐 fashmag.shop
2. Order Processing Time
- All orders are processed within 1–3 business days after payment confirmation
- Orders placed on weekends or public holidays will be processed on the next business day
- You will receive a shipping confirmation email with tracking details once your order is dispatched
Business Hours: Monday – Friday, 9 AM – 6 PM CST
3. Shipping Destinations
We currently ship to the following countries only:
| 🌍 Country | Shipping Method | Cost | Estimated Delivery |
|---|---|---|---|
| 🇺🇸 United States | Standard Shipping | FREE | 8–14 Business Days |
| 🇬🇧 United Kingdom | Standard Shipping | FREE | 8–14 Business Days |
| 🇨🇦 Canada | Standard Shipping | FREE | 8–14 Business Days |
✅ Standard Shipping is FREE on all orders — no minimum required.
4. Delivery Timeframe
- Estimated delivery is 8–14 business days from the date of shipment
- Total time from order to delivery: up to 17 business days (processing + shipping)
-
Delivery times are estimates only and may vary due to:
- Customs clearance delays
- Public holidays
- Carrier operational issues
- Weather conditions
5. Order Tracking
Once your order is shipped:
- You will receive a tracking number via email
- Use the tracking number on the carrier's website to monitor your delivery
- Track your order seamlessly via the Shop App
- Allow 24–48 hours for tracking information to update after shipment
6. Shipping Carriers
We work with trusted international carriers including:
- 🇺🇸 USA — USPS / FedEx
- 🇬🇧 UK — Royal Mail / DHL
- 🇨🇦 Canada — Canada Post / DHL
7. Customs, Duties & Taxes
For orders shipped to the United Kingdom and Canada:
- Orders may be subject to customs duties, import taxes, or fees
- These charges are the sole responsibility of the customer
- Fashmag has no control over customs fees or clearance timelines
- We recommend checking your country's import regulations before ordering
8. Incorrect Shipping Address
- Please ensure your shipping address is accurate and complete at checkout
- Fashmag is not responsible for orders delivered to an incorrect address provided by the customer
- To update your address, contact us at support@fashmag.shop within 24 hours of placing your order
- We cannot redirect packages once handed to the carrier
9. Lost or Stolen Packages
If your package is marked as delivered but not received:
- Check around your delivery location and with neighbors
- Wait 24–48 hours — packages are sometimes marked delivered early
- Contact the carrier directly with your tracking number
- If still unresolved, email support@fashmag.shop with your order number
10. Damaged Packages
If your order arrives damaged:
- Contact us within 48 hours of delivery
- Email support@fashmag.shop with your order number and clear photos
- We will arrange a free replacement or full refund
11. Google Merchant Center & Shop App Compliance
Fashmag's shipping policy is fully compliant with:
- ✅ Google Merchant Center shipping policy requirements
- ✅ Shop App merchant guidelines
- ✅ Accurate and transparent delivery timeframes
- ✅ Clear free shipping terms with no hidden conditions
- ✅ Honest customs and duties disclosure
12. Contact Us
For any shipping related questions:
Fashmag 28 Chickasaw Lane, Vicksburg, Mississippi 39180, United States 📧 support@fashmag.shop 📞 +1 448-203-1422 🌐 fashmag.shop
Support Hours: Monday – Friday, 9 AM – 6 PM CST