Refund policy

Return & Refund Policy

Effective Date: May 24, 2026 Last Updated: May 24, 2026

1. Overview

At Fashmag, we want you to love every purchase. If you're not completely satisfied, we're here to help. Please read our return and refund policy carefully before making a purchase.

Contact Information:

  • Email: support@fashmag.shop
  • Phone: +1 448-203-1422
  • Address: 28 Chickasaw Lane, Vicksburg, Mississippi 39180, United States
  • Website: fashmag.shop

2. Return Eligibility

We accept returns under the following conditions:

  • Item must be returned within 30 days of the delivery date
  • Item must be unused, unworn, and in original condition
  • Item must be in its original packaging with all tags attached
  • Proof of purchase (order confirmation or receipt) is required

❌ Non-Returnable Items

The following items are not eligible for return:

  • Items marked as Final Sale or Clearance
  • Customized or personalized products
  • Digital products or downloadable items
  • Items that have been used, washed, or damaged after delivery
  • Gift cards

3. How to Initiate a Return

Follow these simple steps to start your return:

  1. Email us at support@fashmag.shop with your order number and reason for return
  2. Our team will respond within 1–2 business days with return instructions
  3. Pack your item securely in its original packaging
  4. Ship the item to our return address:

Fashmag Returns 28 Chickasaw Lane Vicksburg, Mississippi 39180 United States

  1. Share your tracking number with us once shipped

4. Return Shipping Costs

  • Defective or incorrect items: We cover the return shipping cost
  • Change of mind returns: The customer is responsible for return shipping costs
  • We recommend using a trackable shipping method — Fashmag is not responsible for lost return packages

5. Refunds

Once we receive and inspect your returned item:

  • You will receive an email notification about the status of your refund
  • If approved, your refund will be processed within 5–7 business days
  • Refunds are issued to your original payment method
  • Depending on your bank or card provider, it may take an additional 3–5 business days to reflect in your account

Partial Refunds

Partial refunds may be granted in cases where:

  • Items are returned in a condition different from how they were sent
  • Only part of an order is returned
  • Items show signs of use or missing original packaging

6. Exchanges

We offer exchanges for the following reasons:

  • Wrong size or color received
  • Defective or damaged item received

To request an exchange, email us at support@fashmag.shop with your order number and details. Exchanges are subject to product availability.

7. Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 48 hours of delivery at support@fashmag.shop
  • Include your order number, a description of the issue, and clear photos of the damage
  • We will arrange a free replacement or full refund at no additional cost to you

8. Wrong Item Received

If you received the wrong item:

  • Email us at support@fashmag.shop within 7 days of delivery
  • Include your order number and a photo of the item received
  • We will ship the correct item and arrange a free return of the wrong item

9. Late or Missing Refunds

If you haven't received your refund after the stated timeframe:

  1. Check your bank account again
  2. Contact your credit card company — processing times may vary
  3. Contact your bank — there is often a processing delay
  4. If you've done all of the above and still have not received your refund, contact us at support@fashmag.shop or call +1 448-203-1422

10. Cancellations

  • Orders can be cancelled within 24 hours of placement for a full refund
  • Once an order has been shipped, it cannot be cancelled — please follow the return process instead
  • To cancel an order, email support@fashmag.shop immediately with your order number

11. Google Merchant Center & Shop App Compliance

In accordance with Google Merchant Center and Shop App policies:

  • Our return policy is clearly stated and accessible on our website
  • Return windows and conditions are transparently communicated
  • We do not engage in deceptive return practices
  • Customers are treated fairly and consistently regardless of purchase channel

12. Contact Us

For any return, refund, or exchange inquiries, please reach out to us:

Fashmag 28 Chickasaw Lane, Vicksburg, Mississippi 39180, United States 📧 support@fashmag.shop 📞 +1 448-203-1422 🌐 fashmag.shop

Our support team is available Monday – Friday, 9 AM – 6 PM CST.